Returns & Exchanges

To return or exchange items purchased on V.I.F. Online, please follow these steps:

• Fill out the "Return Section" of the invoice (the invoice is enclosed in your original order) and place it inside the return package. Be sure to retain a copy of the invoice for your records. If you are returning a gift, please check the box marked "Gift Return" on the back of the invoice.

• For your protection and to ensure prompt delivery, please send your return via insured UPS Ground. We are not responsible for return packages that are lost in transit.

• Please allow 7-10 business days for return processing.

Returned items will be processed promptly, usually within 3-5 business days of receipt.An email will be sent to confirm your return or exchange request has been processed.

If you have questions about returns and exchanges, please contact us email at info@vif.name.

When I exchange an item there are two transactions on my credit card?

When an exchange is requested it is completed in two steps:
1) . A credit is issued for the item(s) returned.
2 ). A new order is processed for the item(s) requested in exchange.
Two transactions will be posted to your account; a credit  for the returned item(s) and one charge for the item(s) requested in exchange.

My item arrived damaged. What should I do?

If you received damaged merchandise, please retain the box, packaging and all contents and contact us as soon as possible